Starting a new business can be both hectic and exciting, as I'm learning with Soac Media.
I've spent the last few weeks creating a website, designing business cards and growing Soac Media's Twitter and Facebook pages. My business will focus on managing social media platforms and creating electronic eNewsletters, but I've learned something ...
The telephone is still a great way to connect with your customers!
I signed up for various business services, and three of these companies reached out to me by phone. Representatives from Constant Contact and Google called within 24 hours of me signing up for their services. The reason for the calls? To introduce themselves as my contact should I have any issues or questions, as I go through my learning curve with their products. 123rf called after I downloaded my first image to ensure that everything went smoothly and to ask if I had any questions about the process.
All three followed up with emails that contained their contact info. They didn't have too - I had already paid for their services but it impressed me and made me feel valued as a customer.
When was the last time you phoned one of your clients to touch base? They just might like "hearing" from you.