Obviously - I love using social media and I use it often to share food and travel pictures.

When adding these pictures to Facebook and Instagram,  I like to use the location feature to show where I am. 

On a trip to Alberta a few winters back, I posted a couple pictures on Instragram. I used the mapping feature to "check in" at The Fairmont Jasper Park Lodge and also hashtagged these photos #jasperparklodge.

On day three of our seven night stay, I returned to our room to find a large envelope addressed to me on the coffee table.  Inside was a hardcovered  book featuring beautiful photographs of the Rocky Mountains. The attached handwritten note from Jasper Park Lodge's Social Media Manager thanked me for my beautiful pictures on Instagram.  

Can you say "Wow"?  I did...and almost two years later, I still do. 

How do you thank your customers who showcase you in their social media platforms?  Do you even know when they do? 

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